Frequently Asked Questions
Find quick and comprehensive answers to all your questions about VIDIZMO with our FAQs section, covering all aspects of the platform and its features.
Internal Checks and Regulations
- Do future VIDIZMO employees go through a background check before getting hired?
- What are the VIDIZMO passwords settings for administrators?
- What other restrictions are applied to passwords?
- Are terminated VIDIZMO employees removed from any system supporting or containing client data within an appropriate time frame? If so what is the time frame?
Licensing Options and Pricing
- How does pricing work for various VIDIZMO delivery models?
- Why Is My VIDIZMO License Deactivated
- Is there a limit as to the number of concurrent users that can be on the system at any given time?
- How does VIDIZMO define a "Registered User"?
- What are the terms of VIDIZMO's Subscription Agreement?
- How is VIDIZMO Software Licensed ?
- How does VIDIZMO define an "Active User"?
- Is there a licensing cost for anonymous viewers? Is there a limit on how many anonymous viewers can watch publicly available content?
- How are overages calculated for Registered and Active Users?
Live Streaming
- How many streams can run on the platform concurrently?
- How many users can be supported by VIDIZMO in a live streaming scenario?
- What are the recording capabilities for live-stream events in VIDIZMO?
- What is the video quality like for VIDIZMO live streaming sessions?
- Does VIDIZMO supports Multiple RTMP entry points for live events?
- Do you provide dedicated event/video production services?
- What kind of screen viewing options are available during VIDIZMO live streaming?
- Does VIDIZMO offer statistics or insights about the number of people who attended the live stream or the number of people who watch it on-demand later?
- Does the platform provide for ad hoc webcam recordings?
- How does VIDIZMO provide livestreaming?
- Does VIDIZMO have the option to record a video for on-demand viewing later?
- Does VIDIZMO provide simultaneous webcam recording and screencast?
- Can the user insert a slides or pictures during live recording or video on-demand?
- What are the features of VIDIZMO livestream?
- Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?
- Does VIDIZMO have an option for fall back or backup in a live event?
- What sharing options are available through VIDIZMO while streaming a live event?
- Can VIDIZMO live streaming be used for big events such as town halls?
HTML5 Support and Compatibility
- Which operating systems are supported by VIDIZMO?
- Can content be uploaded via mobile devices using HTML5?
- What components are required by the client to access VIDIZMO application?
- Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
- Is your solution supported by HTML5 browser-based player? Does it require a software or plug-in installation?
General Platform Features
- How are malware severity levels determined?
- What happens to a file if malware scanning fails?
- Is there a limit to how many files can be scanned?
- Can users create custom watermarks to apply on their content?
- Is there a limit on storage or bandwidth consumption?
- Can malware scanning be disabled for specific content?
- What language localization options are available within VIDIZMO?
- Can watermarking be applied to renditions created during transcoding?
- Describe VIDIZMO's storage, backup and recovery features.
- What special features distinguish VIDIZMO from other solutions from a network optimization standpoint?
- Can VIDIZMO apply access controls?
- Which browsers (and versions) are supported by your solution?
- What are the actions I can take on infected files?
- What are VIDIZMO's DRM capabilities?
- What options are available to share videos and other digital content from VIDIZMO?
- Does VIDIZMO offer any threat (like malware or virus) detection for uploaded content?
- Can I apply watermark to any file on my Portal?
- Does VIDIZMO support content annotation?
- Does VIDIZMO give its viewers the option to like, share or comment on the videos?
- Can you link content from external sources?
- Can VIDIZMO be accessed by people with disabilities?
- How can I apply watermarks to my content in VIDIZMO?
Analytics and Reporting
- What type of video/ media content analytics can be provided by VIDIZMO?
- What different types of reporting capabilities are supported by VIDIZMO?
- What are VIDIZMO's analytics and reporting capabilities?
- Does VIDIZMO have the ability to monitor usage?
- Can users find out consumption of their Portal's storage or bandwidth?
- Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?
- Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
- Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
Integration Options
- Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
- Does VIDIZMO have the capability to integrate with Microsoft Entra ID or other Single Sign-On solutions?
- Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
- Does VIDIZMO have services exposed, or is it scriptable or pluggable?
- What are some of the common integration options with VIDIZMO?
- Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
- How to enable Anonymous Access to VIDIZMO site in SharePoint
- How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
- Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access or viewing?
- Does VIDIZMO provide social integration capabilities?
- How does VIDIZMO provide enterprise social integration with SharePoint?
- Does VIDIZMO support or offer APIs?
General
- What is included in the Free Trial?
- Would I need any expertise to use VIDIZMO?
- How do I cancel or disable my VIDIZMO Trial account?
- What is VIDIZMO?
- What are Terms of Subscription Service Agreement?
- What are the minimum system requirements to use VIDIZMO?
- Is there a limit on storage space?
- How do I get started with VIDIZMO?
- What is covered in a Paid Pilot Program?
- Can I playback video on mobile devices?
- How can I continue using VIDIZMO products if my Free Trial has expired?
- Does VIDIZMO offer solution for network congestion and bandwidth issues?
- How To Submit Support Ticket
- Can I try VIDIZMO integration options during the Free Trial period?
- What is the minimum bandwidth required for live Video?
- How does VIDIZMO define a ‘User' for its licensing?
- How do I Give Feedback on VIDIZMO Trial Account?
- Where would I get information on latest updates & patches?
- What happens if I go over my monthly viewing limit?
- How do I purchase VIDIZMO Free Trial Account?
- What type of customer support is offered by VIDIZMO?
- Which video format are supported by VIDIZMO Products?
- Which devices are supported for playback?
- Do I need to download and install any software during the Free Trial account?
- How to upload Digital Media/ Assets?
- Where are my uploaded Digital Media/ Assets stored?
Customizations
- Can VIDIZMO platform provide UI elements and controls such as sliders, carousels, and tiles?
- What customizations can be made in terms of branding?
- Is my VIDIZMO Portal customizable?
- How is VIDIZMO customized to fit specific business and IT requirements?
- Can the appearance of VIDIZMO Widgets be customized?
Deployment Models
- What are the conditions for VIDIZMO deployment models?
- Is our data protected and segregated from other customers in a SaaS deployment?
- What is the recommended deployment architecture for on-premise installation?
- What are the different hosting and support models for VIDIZMO?
- Does each VIDIZMO Portal has a separate and unique storage?
- What are the hosting options available for VIDIZMO?
- Can you provide the solution in a SaaS-hosted environment?
- Please provide details about Microsoft Azure Cloud hosting and security features.
- For cloud deployment, what is the most common implementation method utilized by your customers?
- Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
- Does VIDIZMO allows organizations to store data within their state borders?
- Is VIDIZMO's hosting facility SAS70 or SOC 1/2 Certified?
Media Management
- Is there a retrieval process for deleted content in VIDIZMO?
- Can a user send invitations to watch content to another user within the organization?
- Does VIDIZMO comprise of social features such as video comments, liking, sharing etc.?
- How does your solution manage multimedia assets such as images, documents, interactive PDFs, audio, raw and final video?
- What screen capture options does VIDIZMO offer?
- Does VIDIZMO supports 360-degree video to be used in the platform?
- Can VIDIZMO apply access controls?
- Can thumbnails be attached with a level of custom flexibility?
- Does VIDIZMO have an auto-archiving feature?
- Does the system include facility to geo-restrict content delivery for individual videos and groups of videos?
- Can we create a sharable URL and thumbnail for the video?
- Can users create playlists or Portals for selective sharing of content?
- Can the content be shared to social media or other users?
- Can VIDIZMO Select Media Resolution Based On Bandwidth?
- My videos aren't Auto playing in the VIDIZMO Video Player. How can I enable Autoplay in my browser?
- Does VIDIZMO allow users to share video by email to another user?
- Does the platform have a feature of displaying Recommended Content to the users?
- Can the player automatically push related videos at the end of a video or a selection of videos based on similar keywords or manual selection?
- Can users select video quality/resolution of their choice while watching a video on-demand?
- Is there an available feature for social syndication?
- Can a user create their own playlist?
- What media management tools are available as part of this platform?
- Does VIDIZMO have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points or viewers device?
Maintenance and System Monitoring
- Do you have remote diagnostic capabilities?
- What type of training does VIDIZMO offers to the client, before, during and after the initial transition?
- Do you require remote access for diagnostics?
- Can customers choose to have maintenance or support as an option?
- Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
- What are the response time standards for handling support and/or security issues?
- Can the application be installed as a non-root/admin user?
- What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes, 4-24 hour,within 2-5 days? What is the response time to c
- Are the systems monitored and is user activity logged?
- Will your company provide a dedicated support team?
- Does VIDIZMO contain any self-monitoring and diagnostics features?
- What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
- Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
Application Updates and Modifications
- How are delivered content updates applied to VIDIZMO?
- Will all future modifications and/or enhancements be written in such a way as to allow access to historical data?
- How will the desktop app be updated?
- Does VIDIZMO desktop application work offline
- Can a customer decline any updates if the system changes do not fit their needs?
- What is your last release version?
- Explain how upgrades/revisions affect custom configuration. Does it have to be re-written, etc.?
- With maintenance/support fees, is customer entitled to all generally available full and point version releases of software?
- Do you provide at least one full version upgrade every 12-24 months?
- What is your current release version?
- How system availability, stability and integration is managed during application version updates or upgrades?
- After a system upgrade, is customized development protected?
- Does the platform offer flexibility to extend the system in the future with new functionality or modifications to existing functionality? How easily is this achieved?
- How are your software changes moved from a development to a production environment?
- How are updates and maintenance deployed?
- How does VIDIZMO communicate about the downtime to the client, if there is any?
- What are VIDIZMO's testing protocols and processes for upgrades, security and other ongoing performance optimization?
- How VIDIZMO informs customers about the updates and/or maintenance?
- How are product upgrades distributed to multiple sites?
- What is the platform's historical “uptime”?
Documentation
- How frequently is the documentation updated?
- Do you provide custom documentation for on-premise deployments?
- What types of system documentation does customer receive upon subscription?
- Where can I find documentation on how VIDIZMO's network systems are protected?
- Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?
- Does VIDIZMO offer built in wizards to guide users throughout the Portal?
Group Permissions and Access
- Does VIDIZMO permits to add users in manually?
- What is a Client Access License (CAL) in VIDIZMO?
- Can a video be published to more than one Portal?
- Can VIDIZMO prevent users from performing certain actions?
- How can access permissions be defined at Portal level?
- Can Portal or category access be limited to specific users or groups?
- What happens if a user is part of multiple groups with different feature permissions?
- How does VIDIZMO segregate users, content and delegate their management to specific users or groups?
- Can category access be limited to specific users or groups?
Application Architecture
- What database platforms does your system support (include versions)?
- How frequently do you release software updates?
- Is the global infrastructure server architecture distributed or central?
- How many production databases are required by your system?
- Can user directly connect to the database and query it?
- Does there need to be a separate application server and database server?
- What is the infrastructure of the system for redundancy and backups in VIDIZMO?
- Can your video system be deployed to multiple production servers and load balanced?
Transcription and Closed Captioning
- Does VIDIZMO support multi-lingual subtitles or closed-captioning?
- Can viewers activate/de-activate closed captioning?
- What closed-captioning capabilities are supported by VIDIZMO?
- Is VIDIZMO capable of searching and indexing closed captioning metadata?
- Does VIDIZMO offer transcribed search facility?
- Is VIDIZMO capable of providing closed captioning?
- Can VIDIZMO add pre-made closed captions?
Training and Support
- Do you provide outsourcing?
- Does VIDIZMO have a functioning knowledge base for end users, with video tutorials and /or step by-step documentation?
- Does VIDIZMO provides technical and customers service support during business hours by geographic regions (e.g. Americas, EMEA, AsiaPac)?
- What approaches does VIDIZMO uses for first time users on-boarding in the Platform?
- How do you conduct web-based training?
- What are VIDIZMO's support statistics (% of resolutions at each severity level)?
- How would you address training needs for our international offices?
- Is training provided with the purchase of this product?
- How does VIDIZMO provide support and training to client?
- Do you provide training to client groups?
- Can training be tailored to specific business needs and requirements?
- What is VIDIZMO's support model?
Media Metadata and Tagging
- Is VIDIZMO capable of indexing and searching for videos and related video metadata?
- How does a viewer conduct in-video search in the platform?
- Is VIDIZMO capable of allowing users to tag videos?
- How does search work? Does the search function look through all metadata in the platform? Is it global or is it limited to one Portal only?
- What is your process for converting and migrating an existing video library to your platform?
- Can video metadata be specified in multiple languages?
- What metadata categories can be attached to a video?
- Can a user add metadata manually?
- What are VIDIZMO's in-video search and metadata support features?
- Does VIDIZMO platform provides facial or speaker recognition?
- Can content and metadata be exported?
- Can tags be assigned to videos?
- Is it possible to jump and browse in-video based on a keyword?
- Can VIDIZMO generate metadata automatically?
- Does VIDIZMO have the functionality to bulk upload data into the system?
- Is VIDIZMO capable of allowing users to flag content as inappropriate?
Security
- Do you support Secure Sockets Layer (SSL) connections to protect data in transit?
- Does your system have any DLP or RMS security features built in? If not, is the video able to integrate to third-party management platforms for DLP/RMS?
- Do you review the security of your application and application code?
- How does VIDIZMO get alerted of any security breaches or service/ intrusion events?
- Does VIDIZMO offer automated system to help users who have forgotten passwords?
- Is VIDIZMO compliant with NIST SP 800-53?
- How does VIDIZMO meet enterprise (business and IT) security requirements?
- How is user security managed within the application? Describe the levels of access/security and the skills required to administer it.
- What are the password settings for administrators?
Upload and Transcoding
- Does transcoding affect the quality of the video?
- Does your system have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points?
- Can video be ingested from different sources in a variety of formats?
- Can transcoding affect the size of audio and video files?
- Can multiple (large number) videos be transcoded in different geographical locations in a given time period?
- How many renditions are created using adaptive streaming?
- How many encoding profiles does VIDIZMO have?
- Does VIDIZMO have the capability to automatically encode a video file into multiple formats for viewing on a variety of devices and varying bandwidth?
- What are the different ways to upload content in VIDIZMO?
- Why does VIDIZMO transcode uploaded media?
- Can encoding profiles be customized with specific file size and bitrates?
- Does VIDIZMO provide default encoding profiles?
- How does your solution handle video encoding?
- Can organizations customize encoding profiles in VIDIZMO?
- Is there a limit on encoding?
- Does VIDIZMO have the ability to determine the most efficient video format when transcoding?
- What encoding profiles does VIDIZMO recommend?
- Which streaming technologies are used by VIDIZMO?
- Which protocol does VIDIZMO support for uploading content, HTTP or FTP?
- What is encoding?
- Is there a limit on the number or file size of videos or media content VIDIZMO can host or stream?
- Which file types (audio, video, image, docs.) are supported by VIDIZMO?
- Can VIDIZMO transcode a minimum number of video files concurrently?
- Why is there a difference between the amount of data uploaded and the storage space consumed by the uploaded data?
- Does VIDIZMO offer recommendations for upload resolution/file size?
Pilot Program and Trial Environment
Mobile and HTML5 Playback
- What are VIDIZMO's minimum and recommended video hardware requirements for mobile clients?
- Can videos be published from mobile devices?
- How mobile-friendly is VIDIZMO?
- Which mobile devices are compatible with VIDIZMO?
- Are administrative pages like Portal Settings and Control Panel accessible via mobile?
- Is your video system compatible with mobile web browsers? If so, what browsers and versions are supported on mobile?
Portal Settings
Single Sign On
- Does VIDIZMO integrate with Microsoft Entra (formerly Active directory)?
- Is VIDIZMO for SharePoint App required for SSO to work within SharePoint?
- How does VIDIZMO authenticate users for SSO?
- Does VIDIZMO have the capability to integrate with Single Sign-On solutions?
- Does VIDIZMO provide Enterprise Grade Security (including Single Sign-On)?