Frequently Asked Questions
Find quick and comprehensive answers to all your questions about VIDIZMO with our FAQs section, covering all aspects of the platform and its features.
Internal Checks and Regulations
- What other restrictions are applied to passwords?
- What are the VIDIZMO passwords settings for administrators?
- Do future VIDIZMO employees go through a background check before getting hired?
- Are terminated VIDIZMO employees removed from any system supporting or containing client data within an appropriate time frame? If so what is the time frame?
Licensing Options and Pricing
- What are the terms of VIDIZMO's Subscription Agreement?
- How does VIDIZMO define a "Registered User"?
- How are overages calculated for Registered and Active Users?
- How does pricing work for various VIDIZMO delivery models?
- Is there a licensing cost for anonymous viewers? Is there a limit on how many anonymous viewers can watch publicly available content?
- Why Is My VIDIZMO License Deactivated
- How is VIDIZMO Software Licensed ?
- How does VIDIZMO define an "Active User"?
- Is there a limit as to the number of concurrent users that can be on the system at any given time?
Live Streaming
- What are the recording capabilities for live-stream events in VIDIZMO?
- Does VIDIZMO have an option for fall back or backup in a live event?
- Does VIDIZMO supports Multiple RTMP entry points for live events?
- Can VIDIZMO live streaming be used for big events such as town halls?
- How many users can be supported by VIDIZMO in a live streaming scenario?
- Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?
- Do you provide dedicated event/video production services?
- What sharing options are available through VIDIZMO while streaming a live event?
- What are the features of VIDIZMO livestream?
- How many streams can run on the platform concurrently?
- Can the user insert a slides or pictures during live recording or video on-demand?
- How does VIDIZMO provide livestreaming?
- Does VIDIZMO provide simultaneous webcam recording and screencast?
- What is the video quality like for VIDIZMO live streaming sessions?
- Does VIDIZMO offer statistics or insights about the number of people who attended the live stream or the number of people who watch it on-demand later?
- Does VIDIZMO have the option to record a video for on-demand viewing later?
- What kind of screen viewing options are available during VIDIZMO live streaming?
- Does the platform provide for ad hoc webcam recordings?
HTML5 Support and Compatibility
- Which operating systems are supported by VIDIZMO?
- Is your solution supported by HTML5 browser-based player? Does it require a software or plug-in installation?
- What components are required by the client to access VIDIZMO application?
- Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
General Platform Features
- What options are available to share videos and other digital content from VIDIZMO?
- What special features distinguish VIDIZMO from other solutions from a network optimization standpoint?
- Can malware scanning be disabled for specific content?
- Does VIDIZMO give its viewers the option to like, share or comment on the videos?
- Can VIDIZMO be accessed by people with disabilities?
- Describe VIDIZMO's storage, backup and recovery features.
- Can watermarking be applied to renditions created during transcoding?
- Does VIDIZMO support content annotation?
- What language localization options are available within VIDIZMO?
- Is there a limit on storage or bandwidth consumption?
- What are VIDIZMO's DRM capabilities?
- Can you link content from external sources?
- What are the actions I can take on infected files?
- What happens to a file if malware scanning fails?
- Which browsers (and versions) are supported by your solution?
- Can I apply watermark to any file on my Portal?
- How are malware severity levels determined?
- Can users create custom watermarks to apply on their content?
- Is there a limit to how many files can be scanned?
- How can I apply watermarks to my content in VIDIZMO?
- Does VIDIZMO offer any threat (like malware or virus) detection for uploaded content?
Analytics and Reporting
- What different types of reporting capabilities are supported by VIDIZMO?
- Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
- Does VIDIZMO have the ability to monitor usage?
- What type of video/ media content analytics can be provided by VIDIZMO?
- What are VIDIZMO's analytics and reporting capabilities?
- Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
- Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?
- Can users find out consumption of their Portal's storage or bandwidth?
Integration Options
- Does VIDIZMO have services exposed, or is it scriptable or pluggable?
- What are some of the common integration options with VIDIZMO?
- Does VIDIZMO support or offer APIs?
- Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
- Does VIDIZMO provide social integration capabilities?
- Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
- How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
- Does VIDIZMO have the capability to integrate with Microsoft Entra ID or other Single Sign-On solutions?
- How to enable Anonymous Access to VIDIZMO site in SharePoint
- Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access or viewing?
- How does VIDIZMO provide enterprise social integration with SharePoint?
- Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
General
- What are Terms of Subscription Service Agreement?
- What is VIDIZMO?
- What type of customer support is offered by VIDIZMO?
- What is covered in a Paid Pilot Program?
- Would I need any expertise to use VIDIZMO?
- How do I cancel or disable my VIDIZMO Trial account?
- How do I purchase VIDIZMO Free Trial Account?
- Do I need to download and install any software during the Free Trial account?
- How does VIDIZMO define a ‘User' for its licensing?
- How do I get started with VIDIZMO?
- Where are my uploaded Digital Media/ Assets stored?
- What is included in the Free Trial?
- What are the minimum system requirements to use VIDIZMO?
- What happens if I go over my monthly viewing limit?
- How can I continue using VIDIZMO products if my Free Trial has expired?
- How To Submit Support Ticket
- Does VIDIZMO offer solution for network congestion and bandwidth issues?
- Where would I get information on latest updates & patches?
- Is there a limit on storage space?
- Can I try VIDIZMO integration options during the Free Trial period?
- Which video format are supported by VIDIZMO Products?
- Which devices are supported for playback?
- Can I playback video on mobile devices?
- How do I Give Feedback on VIDIZMO Trial Account?
- How to upload Digital Media/ Assets?
Customizations
- What customizations can be made in terms of branding?
- Can the appearance of VIDIZMO Widgets be customized?
- How is VIDIZMO customized to fit specific business and IT requirements?
- Can VIDIZMO platform provide UI elements and controls such as sliders, carousels, and tiles?
- Is my VIDIZMO Portal customizable?
Deployment Models
- Is our data protected and segregated from other customers in a SaaS deployment?
- Please provide details about Microsoft Azure Cloud hosting and security features.
- Does VIDIZMO allows organizations to store data within their state borders?
- What are the different hosting and support models for VIDIZMO?
- What is the recommended deployment architecture for on-premise installation?
- Can you provide the solution in a SaaS-hosted environment?
- Is VIDIZMO's hosting facility SAS70 or SOC 1/2 Certified?
- For cloud deployment, what is the most common implementation method utilized by your customers?
- Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
- Does each VIDIZMO Portal has a separate and unique storage?
- Can VIDIZMO Host and Deliver Content in China?
- What are the hosting options available for VIDIZMO?
- What are the conditions for VIDIZMO deployment models?
Media Management
- Does VIDIZMO supports 360-degree video to be used in the platform?
- Can users create playlists or Portals for selective sharing of content?
- Can thumbnails be attached with a level of custom flexibility?
- Is there an available feature for social syndication?
- What media management tools are available as part of this platform?
- What screen capture options does VIDIZMO offer?
- Does VIDIZMO have an auto-archiving feature?
- Can we create a sharable URL and thumbnail for the video?
- Can VIDIZMO apply access controls?
- Does VIDIZMO allow users to share video by email to another user?
- Does VIDIZMO have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points or viewers device?
- Does the system include facility to geo-restrict content delivery for individual videos and groups of videos?
- Can users select video quality/resolution of their choice while watching a video on-demand?
- Can the player automatically push related videos at the end of a video or a selection of videos based on similar keywords or manual selection?
- How does your solution manage multimedia assets such as images, documents, interactive PDFs, audio, raw and final video?
- My videos aren't Auto playing in the VIDIZMO Video Player. How can I enable Autoplay in my browser?
- Does the platform have a feature of displaying Recommended Content to the users?
- Can a user send invitations to watch content to another user within the organization?
- Does VIDIZMO comprise of social features such as video comments, liking, sharing etc.?
- Is there a retrieval process for deleted content in VIDIZMO?
- Can VIDIZMO Select Media Resolution Based On Bandwidth?
- Can the content be shared to social media or other users?
- Can a user create their own playlist?
Maintenance and System Monitoring
- What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes, 4-24 hour,within 2-5 days? What is the response time to c
- Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
- Does VIDIZMO contain any self-monitoring and diagnostics features?
- Can customers choose to have maintenance or support as an option?
- Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
- Can the application be installed as a non-root/admin user?
- Will your company provide a dedicated support team?
- Do you require remote access for diagnostics?
- What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
- What are the response time standards for handling support and/or security issues?
- Are the systems monitored and is user activity logged?
- What type of training does VIDIZMO offers to the client, before, during and after the initial transition?
- Do you have remote diagnostic capabilities?
Application Updates and Modifications
- What is your last release version?
- What is the platform's historical “uptime”?
- Can a customer decline any updates if the system changes do not fit their needs?
- What are VIDIZMO's testing protocols and processes for upgrades, security and other ongoing performance optimization?
- With maintenance/support fees, is customer entitled to all generally available full and point version releases of software?
- How are product upgrades distributed to multiple sites?
- How VIDIZMO informs customers about the updates and/or maintenance?
- What is your current release version?
- How will the desktop app be updated?
- How does VIDIZMO communicate about the downtime to the client, if there is any?
- How are your software changes moved from a development to a production environment?
- Does VIDIZMO desktop application work offline
- How are delivered content updates applied to VIDIZMO?
- After a system upgrade, is customized development protected?
- How system availability, stability and integration is managed during application version updates or upgrades?
- Will all future modifications and/or enhancements be written in such a way as to allow access to historical data?
- Does the platform offer flexibility to extend the system in the future with new functionality or modifications to existing functionality? How easily is this achieved?
- Do you provide at least one full version upgrade every 12-24 months?
- How are updates and maintenance deployed?
Documentation
- What types of system documentation does customer receive upon subscription?
- Do you provide custom documentation for on-premise deployments?
- How frequently is the documentation updated?
- Does VIDIZMO offer built in wizards to guide users throughout the Portal?
- Where can I find documentation on how VIDIZMO's network systems are protected?
- Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?
Group Permissions and Access
- Can VIDIZMO prevent users from performing certain actions?
- Can a video be published to more than one Portal?
- Can category access be limited to specific users or groups?
- Can Portal or category access be limited to specific users or groups?
- What is a Client Access License (CAL) in VIDIZMO?
- Does VIDIZMO permits to add users in manually?
- What happens if a user is part of multiple groups with different feature permissions?
- How does VIDIZMO segregate users, content and delegate their management to specific users or groups?
- How can access permissions be defined at Portal level?
Application Architecture
- Is the global infrastructure server architecture distributed or central?
- How frequently do you release software updates?
- Can your video system be deployed to multiple production servers and load balanced?
- What is the infrastructure of the system for redundancy and backups in VIDIZMO?
- How many production databases are required by your system?
- What database platforms does your system support (include versions)?
- Can user directly connect to the database and query it?
- Does there need to be a separate application server and database server?
Transcription and Closed Captioning
- Can VIDIZMO add pre-made closed captions?
- Can viewers activate/de-activate closed captioning?
- Does VIDIZMO support multi-lingual subtitles or closed-captioning?
- Does VIDIZMO offer transcribed search facility?
- Is VIDIZMO capable of providing closed captioning?
- What closed-captioning capabilities are supported by VIDIZMO?
- Is VIDIZMO capable of searching and indexing closed captioning metadata?
Training and Support
- Do you provide outsourcing?
- Does VIDIZMO provides technical and customers service support during business hours by geographic regions (e.g. Americas, EMEA, AsiaPac)?
- How do you conduct web-based training?
- What are VIDIZMO's support statistics (% of resolutions at each severity level)?
- How does VIDIZMO provide support and training to client?
- Does VIDIZMO have a functioning knowledge base for end users, with video tutorials and /or step by-step documentation?
- Is training provided with the purchase of this product?
- How would you address training needs for our international offices?
- What is VIDIZMO's support model?
- Do you provide training to client groups?
- What approaches does VIDIZMO uses for first time users on-boarding in the Platform?
- Can training be tailored to specific business needs and requirements?
Media Metadata and Tagging
- Can VIDIZMO generate metadata automatically?
- Can content and metadata be exported?
- Can a user add metadata manually?
- Can video metadata be specified in multiple languages?
- Is VIDIZMO capable of allowing users to tag videos?
- How does search work? Does the search function look through all metadata in the platform? Is it global or is it limited to one Portal only?
- Can tags be assigned to videos?
- Is it possible to jump and browse in-video based on a keyword?
- What is your process for converting and migrating an existing video library to your platform?
- Does VIDIZMO platform provides facial or speaker recognition?
- Is VIDIZMO capable of allowing users to flag content as inappropriate?
- Does VIDIZMO have the functionality to bulk upload data into the system?
- What are VIDIZMO's in-video search and metadata support features?
- Is VIDIZMO capable of indexing and searching for videos and related video metadata?
- What metadata categories can be attached to a video?
- How does a viewer conduct in-video search in the platform?
Security
- Does your system have any DLP or RMS security features built in? If not, is the video able to integrate to third-party management platforms for DLP/RMS?
- How does VIDIZMO get alerted of any security breaches or service/ intrusion events?
- How is user security managed within the application? Describe the levels of access/security and the skills required to administer it.
- Does VIDIZMO offer automated system to help users who have forgotten passwords?
- What are the password settings for administrators?
- Is VIDIZMO compliant with NIST SP 800-53?
- How does VIDIZMO meet enterprise (business and IT) security requirements?
- Do you review the security of your application and application code?
- Do you support Secure Sockets Layer (SSL) connections to protect data in transit?
Upload and Transcoding
- What are the different ways to upload content in VIDIZMO?
- Does VIDIZMO offer recommendations for upload resolution/file size?
- Does VIDIZMO provide default encoding profiles?
- Can video be ingested from different sources in a variety of formats?
- Does your system have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points?
- How many encoding profiles does VIDIZMO have?
- Why is there a difference between the amount of data uploaded and the storage space consumed by the uploaded data?
- Can transcoding affect the size of audio and video files?
- Which file types (audio, video, image, docs.) are supported by VIDIZMO?
- Does transcoding affect the quality of the video?
- Is there a limit on the number or file size of videos or media content VIDIZMO can host or stream?
- Which streaming technologies are used by VIDIZMO?
- Does VIDIZMO have the ability to determine the most efficient video format when transcoding?
- Does VIDIZMO have the capability to automatically encode a video file into multiple formats for viewing on a variety of devices and varying bandwidth?
- How many renditions are created using adaptive streaming?
- Is there a limit on encoding?
- Can encoding profiles be customized with specific file size and bitrates?
- What is encoding?
- What encoding profiles does VIDIZMO recommend?
- Can VIDIZMO transcode a minimum number of video files concurrently?
- Can multiple (large number) videos be transcoded in different geographical locations in a given time period?
- Why does VIDIZMO transcode uploaded media?
- How does your solution handle video encoding?
- Can organizations customize encoding profiles in VIDIZMO?
- Which protocol does VIDIZMO support for uploading content, HTTP or FTP?
Pilot Program and Trial Environment
Mobile and HTML5 Playback
- What are VIDIZMO's minimum and recommended video hardware requirements for mobile clients?
- Can videos be published from mobile devices?
- Is your video system compatible with mobile web browsers? If so, what browsers and versions are supported on mobile?
- How mobile-friendly is VIDIZMO?
- Are administrative pages like Portal Settings and Control Panel accessible via mobile?
- Which mobile devices are compatible with VIDIZMO?
Portal Settings
Single Sign On
- Does VIDIZMO have the capability to integrate with Single Sign-On solutions?
- Does VIDIZMO provide Enterprise Grade Security (including Single Sign-On)?
- Is VIDIZMO for SharePoint App required for SSO to work within SharePoint?
- Does VIDIZMO integrate with Microsoft Entra (formerly Active directory)?
- How does VIDIZMO authenticate users for SSO?