Frequently Asked Questions
Find quick and comprehensive answers to all your questions about VIDIZMO with our FAQs section, covering all aspects of the platform and its features.
Internal Checks and Regulations
- What other restrictions are applied to passwords?
- Do future VIDIZMO employees go through a background check before getting hired?
- What are the VIDIZMO passwords settings for administrators?
- Are terminated VIDIZMO employees removed from any system supporting or containing client data within an appropriate time frame? If so what is the time frame?
Licensing Options and Pricing
- Is there a limit as to the number of concurrent users that can be on the system at any given time?
- Why Is My VIDIZMO License Deactivated
- How is VIDIZMO Software Licensed ?
- Is there a licensing cost for anonymous viewers? Is there a limit on how many anonymous viewers can watch publicly available content?
- How does pricing work for various VIDIZMO delivery models?
- How does VIDIZMO define an "Active User"?
- How are overages calculated for Registered and Active Users?
- How does VIDIZMO define a "Registered User"?
- What are the terms of VIDIZMO's Subscription Agreement?
Live Streaming
- Does VIDIZMO have the option to record a video for on-demand viewing later?
- Does VIDIZMO provide simultaneous webcam recording and screencast?
- How does VIDIZMO provide livestreaming?
- What is the video quality like for VIDIZMO live streaming sessions?
- What kind of screen viewing options are available during VIDIZMO live streaming?
- Does the platform provide for ad hoc webcam recordings?
- Does VIDIZMO offer statistics or insights about the number of people who attended the live stream or the number of people who watch it on-demand later?
- Can the user insert a slides or pictures during live recording or video on-demand?
- How many streams can run on the platform concurrently?
- How many users can be supported by VIDIZMO in a live streaming scenario?
- Do you provide dedicated event/video production services?
- Does VIDIZMO have an option for fall back or backup in a live event?
- What are the features of VIDIZMO livestream?
- Can VIDIZMO live streaming be used for big events such as town halls?
- Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?
- What sharing options are available through VIDIZMO while streaming a live event?
- Does VIDIZMO supports Multiple RTMP entry points for live events?
- What are the recording capabilities for live-stream events in VIDIZMO?
HTML5 Support and Compatibility
- Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
- Can content be uploaded via mobile devices using HTML5?
- What components are required by the client to access VIDIZMO application?
- Is your solution supported by HTML5 browser-based player? Does it require a software or plug-in installation?
- Which operating systems are supported by VIDIZMO?
General Platform Features
- Does VIDIZMO offer any threat (like malware or virus) detection for uploaded content?
- Is there a limit to how many files can be scanned?
- How can I apply watermarks to my content in VIDIZMO?
- Can you link content from external sources?
- Can users create custom watermarks to apply on their content?
- Can I apply watermark to any file on my Portal?
- How are malware severity levels determined?
- What happens to a file if malware scanning fails?
- Which browsers (and versions) are supported by your solution?
- What are the actions I can take on infected files?
- What language localization options are available within VIDIZMO?
- What special features distinguish VIDIZMO from other solutions from a network optimization standpoint?
- What options are available to share videos and other digital content from VIDIZMO?
- Can VIDIZMO apply access controls?
- Describe VIDIZMO's storage, backup and recovery features.
- What are VIDIZMO's DRM capabilities?
- Is there a limit on storage or bandwidth consumption?
- Can VIDIZMO be accessed by people with disabilities?
- Does VIDIZMO give its viewers the option to like, share or comment on the videos?
- Can malware scanning be disabled for specific content?
- Does VIDIZMO support content annotation?
- Can watermarking be applied to renditions created during transcoding?
Analytics and Reporting
- Can users find out consumption of their Portal's storage or bandwidth?
- Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?
- What type of video/ media content analytics can be provided by VIDIZMO?
- Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
- What are VIDIZMO's analytics and reporting capabilities?
- Does VIDIZMO have the ability to monitor usage?
- Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
- What different types of reporting capabilities are supported by VIDIZMO?
Integration Options
- Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
- How to enable Anonymous Access to VIDIZMO site in SharePoint
- Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access or viewing?
- How does VIDIZMO provide enterprise social integration with SharePoint?
- How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
- Does VIDIZMO have the capability to integrate with Microsoft Entra ID or other Single Sign-On solutions?
- Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
- Does VIDIZMO support or offer APIs?
- What are some of the common integration options with VIDIZMO?
- Does VIDIZMO provide social integration capabilities?
- Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
- Does VIDIZMO have services exposed, or is it scriptable or pluggable?
General
- How do I Give Feedback on VIDIZMO Trial Account?
- How To Submit Support Ticket
- Which video format are supported by VIDIZMO Products?
- Is there a limit on storage space?
- Can I try VIDIZMO integration options during the Free Trial period?
- Which devices are supported for playback?
- Where would I get information on latest updates & patches?
- Does VIDIZMO offer solution for network congestion and bandwidth issues?
- Can I playback video on mobile devices?
- What is the minimum bandwidth required for live Video?
- How to upload Digital Media/ Assets?
- How can I continue using VIDIZMO products if my Free Trial has expired?
- What is VIDIZMO?
- How do I get started with VIDIZMO?
- What type of customer support is offered by VIDIZMO?
- How does VIDIZMO define a ‘User' for its licensing?
- What happens if I go over my monthly viewing limit?
- How do I cancel or disable my VIDIZMO Trial account?
- How do I purchase VIDIZMO Free Trial Account?
- What are Terms of Subscription Service Agreement?
- Would I need any expertise to use VIDIZMO?
- Do I need to download and install any software during the Free Trial account?
- Where are my uploaded Digital Media/ Assets stored?
- What are the minimum system requirements to use VIDIZMO?
- What is included in the Free Trial?
- What is covered in a Paid Pilot Program?
Customizations
- Is my VIDIZMO Portal customizable?
- Can VIDIZMO platform provide UI elements and controls such as sliders, carousels, and tiles?
- Can the appearance of VIDIZMO Widgets be customized?
- How is VIDIZMO customized to fit specific business and IT requirements?
- What customizations can be made in terms of branding?
Deployment Models
- What are the hosting options available for VIDIZMO?
- Does each VIDIZMO Portal has a separate and unique storage?
- What are the conditions for VIDIZMO deployment models?
- Is our data protected and segregated from other customers in a SaaS deployment?
- Is VIDIZMO's hosting facility SAS70 or SOC 1/2 Certified?
- Does VIDIZMO allows organizations to store data within their state borders?
- Please provide details about Microsoft Azure Cloud hosting and security features.
- What are the different hosting and support models for VIDIZMO?
- Can you provide the solution in a SaaS-hosted environment?
- Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
- For cloud deployment, what is the most common implementation method utilized by your customers?
- What is the recommended deployment architecture for on-premise installation?
Media Management
- Can a user send invitations to watch content to another user within the organization?
- How does your solution manage multimedia assets such as images, documents, interactive PDFs, audio, raw and final video?
- Can a user create their own playlist?
- Can the content be shared to social media or other users?
- Can VIDIZMO Select Media Resolution Based On Bandwidth?
- My videos aren't Auto playing in the VIDIZMO Video Player. How can I enable Autoplay in my browser?
- Does the platform have a feature of displaying Recommended Content to the users?
- Is there a retrieval process for deleted content in VIDIZMO?
- Does VIDIZMO comprise of social features such as video comments, liking, sharing etc.?
- Does VIDIZMO have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points or viewers device?
- Is there an available feature for social syndication?
- Does VIDIZMO have an auto-archiving feature?
- Does VIDIZMO supports 360-degree video to be used in the platform?
- Can we create a sharable URL and thumbnail for the video?
- Can VIDIZMO apply access controls?
- What screen capture options does VIDIZMO offer?
- Can the player automatically push related videos at the end of a video or a selection of videos based on similar keywords or manual selection?
- Does the system include facility to geo-restrict content delivery for individual videos and groups of videos?
- Does VIDIZMO allow users to share video by email to another user?
- Can thumbnails be attached with a level of custom flexibility?
- Can users select video quality/resolution of their choice while watching a video on-demand?
- What media management tools are available as part of this platform?
- Can users create playlists or Portals for selective sharing of content?
Maintenance and System Monitoring
- Do you have remote diagnostic capabilities?
- Do you require remote access for diagnostics?
- What type of training does VIDIZMO offers to the client, before, during and after the initial transition?
- What are the response time standards for handling support and/or security issues?
- What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
- Are the systems monitored and is user activity logged?
- Can the application be installed as a non-root/admin user?
- Will your company provide a dedicated support team?
- Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
- Does VIDIZMO contain any self-monitoring and diagnostics features?
- Can customers choose to have maintenance or support as an option?
- Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
- What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes, 4-24 hour,within 2-5 days? What is the response time to c
Application Updates and Modifications
- After a system upgrade, is customized development protected?
- How are updates and maintenance deployed?
- Do you provide at least one full version upgrade every 12-24 months?
- Does the platform offer flexibility to extend the system in the future with new functionality or modifications to existing functionality? How easily is this achieved?
- How system availability, stability and integration is managed during application version updates or upgrades?
- How are delivered content updates applied to VIDIZMO?
- Explain how upgrades/revisions affect custom configuration. Does it have to be re-written, etc.?
- Will all future modifications and/or enhancements be written in such a way as to allow access to historical data?
- How does VIDIZMO communicate about the downtime to the client, if there is any?
- What is your last release version?
- How VIDIZMO informs customers about the updates and/or maintenance?
- How will the desktop app be updated?
- What is your current release version?
- How are product upgrades distributed to multiple sites?
- With maintenance/support fees, is customer entitled to all generally available full and point version releases of software?
- Can a customer decline any updates if the system changes do not fit their needs?
- How are your software changes moved from a development to a production environment?
- What are VIDIZMO's testing protocols and processes for upgrades, security and other ongoing performance optimization?
- What is the platform's historical “uptime”?
- Does VIDIZMO desktop application work offline
Documentation
- Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?
- Where can I find documentation on how VIDIZMO's network systems are protected?
- Does VIDIZMO offer built in wizards to guide users throughout the Portal?
- How frequently is the documentation updated?
- Do you provide custom documentation for on-premise deployments?
- What types of system documentation does customer receive upon subscription?
Group Permissions and Access
- What happens if a user is part of multiple groups with different feature permissions?
- How does VIDIZMO segregate users, content and delegate their management to specific users or groups?
- How can access permissions be defined at Portal level?
- Can category access be limited to specific users or groups?
- Does VIDIZMO permits to add users in manually?
- Can VIDIZMO prevent users from performing certain actions?
- What is a Client Access License (CAL) in VIDIZMO?
- Can Portal or category access be limited to specific users or groups?
- Can a video be published to more than one Portal?
Application Architecture
- Can user directly connect to the database and query it?
- Does there need to be a separate application server and database server?
- What database platforms does your system support (include versions)?
- How many production databases are required by your system?
- What is the infrastructure of the system for redundancy and backups in VIDIZMO?
- How frequently do you release software updates?
- Can your video system be deployed to multiple production servers and load balanced?
- Is the global infrastructure server architecture distributed or central?
Transcription and Closed Captioning
- Is VIDIZMO capable of searching and indexing closed captioning metadata?
- Does VIDIZMO support multi-lingual subtitles or closed-captioning?
- What closed-captioning capabilities are supported by VIDIZMO?
- Does VIDIZMO offer transcribed search facility?
- Is VIDIZMO capable of providing closed captioning?
- Can VIDIZMO add pre-made closed captions?
- Can viewers activate/de-activate closed captioning?
Training and Support
- What is VIDIZMO's support model?
- What approaches does VIDIZMO uses for first time users on-boarding in the Platform?
- What are VIDIZMO's support statistics (% of resolutions at each severity level)?
- Can training be tailored to specific business needs and requirements?
- Do you provide training to client groups?
- Does VIDIZMO provides technical and customers service support during business hours by geographic regions (e.g. Americas, EMEA, AsiaPac)?
- Is training provided with the purchase of this product?
- How would you address training needs for our international offices?
- Does VIDIZMO have a functioning knowledge base for end users, with video tutorials and /or step by-step documentation?
- How do you conduct web-based training?
- Do you provide outsourcing?
- How does VIDIZMO provide support and training to client?
Media Metadata and Tagging
- Does VIDIZMO platform provides facial or speaker recognition?
- Does VIDIZMO have the functionality to bulk upload data into the system?
- Is VIDIZMO capable of allowing users to tag videos?
- Is VIDIZMO capable of allowing users to flag content as inappropriate?
- How does a viewer conduct in-video search in the platform?
- Is VIDIZMO capable of indexing and searching for videos and related video metadata?
- Is it possible to jump and browse in-video based on a keyword?
- Can content and metadata be exported?
- Can a user add metadata manually?
- What are VIDIZMO's in-video search and metadata support features?
- How does search work? Does the search function look through all metadata in the platform? Is it global or is it limited to one Portal only?
- Can video metadata be specified in multiple languages?
- What is your process for converting and migrating an existing video library to your platform?
- What metadata categories can be attached to a video?
- Can tags be assigned to videos?
- Can VIDIZMO generate metadata automatically?
Security
- Do you support Secure Sockets Layer (SSL) connections to protect data in transit?
- Do you review the security of your application and application code?
- How does VIDIZMO meet enterprise (business and IT) security requirements?
- What are the password settings for administrators?
- Is VIDIZMO compliant with NIST SP 800-53?
- Does VIDIZMO offer automated system to help users who have forgotten passwords?
- How does VIDIZMO get alerted of any security breaches or service/ intrusion events?
- Does your system have any DLP or RMS security features built in? If not, is the video able to integrate to third-party management platforms for DLP/RMS?
- How is user security managed within the application? Describe the levels of access/security and the skills required to administer it.
Upload and Transcoding
- Can organizations customize encoding profiles in VIDIZMO?
- Which protocol does VIDIZMO support for uploading content, HTTP or FTP?
- Can encoding profiles be customized with specific file size and bitrates?
- How many renditions are created using adaptive streaming?
- What encoding profiles does VIDIZMO recommend?
- How does your solution handle video encoding?
- Which file types (audio, video, image, docs.) are supported by VIDIZMO?
- Why is there a difference between the amount of data uploaded and the storage space consumed by the uploaded data?
- Which streaming technologies are used by VIDIZMO?
- Does transcoding affect the quality of the video?
- Does VIDIZMO have the capability to automatically encode a video file into multiple formats for viewing on a variety of devices and varying bandwidth?
- Does VIDIZMO have the ability to determine the most efficient video format when transcoding?
- Is there a limit on encoding?
- Does VIDIZMO provide default encoding profiles?
- Why does VIDIZMO transcode uploaded media?
- Can multiple (large number) videos be transcoded in different geographical locations in a given time period?
- What is encoding?
- Is there a limit on the number or file size of videos or media content VIDIZMO can host or stream?
- Can VIDIZMO transcode a minimum number of video files concurrently?
- Can transcoding affect the size of audio and video files?
- What are the different ways to upload content in VIDIZMO?
- How many encoding profiles does VIDIZMO have?
- Can video be ingested from different sources in a variety of formats?
- Does your system have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points?
- Does VIDIZMO offer recommendations for upload resolution/file size?
Pilot Program and Trial Environment
Mobile and HTML5 Playback
- Are administrative pages like Portal Settings and Control Panel accessible via mobile?
- How mobile-friendly is VIDIZMO?
- Is your video system compatible with mobile web browsers? If so, what browsers and versions are supported on mobile?
- Which mobile devices are compatible with VIDIZMO?
- What are VIDIZMO's minimum and recommended video hardware requirements for mobile clients?
- Can videos be published from mobile devices?
Portal Settings
Single Sign On
- Does VIDIZMO integrate with Microsoft Entra (formerly Active directory)?
- How does VIDIZMO authenticate users for SSO?
- Does VIDIZMO have the capability to integrate with Single Sign-On solutions?
- Is VIDIZMO for SharePoint App required for SSO to work within SharePoint?
- Does VIDIZMO provide Enterprise Grade Security (including Single Sign-On)?