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Troubleshoot MS Teams Integration Issues

If you encounter issues during setup or synchronization, use the following guidance to resolve common problems.

Authentication errors

Symptom: Unable to connect to Microsoft Teams or login fails when selecting drives.

Possible causes and solutions:

Cause
Solution
Incorrect credentials
Verify that the Client ID, Tenant ID, and Client Secret are entered correctly in VIDIZMO. Copy the values again from Microsoft Entra ID if needed.
Client secret expired
Create a new client secret in Microsoft Entra ID and update it in VIDIZMO portal settings.
App registered in wrong directory
Ensure the app is registered in your organization's main directory the same directory where users sign in to Microsoft Teams.
Admin consent not granted
In Microsoft Entra ID, go to API permissions and select Grant admin consent for your organization.

Permission denied errors

Symptom: Error messages about insufficient permissions when accessing drives or folders.

Possible causes and solutions:

  • Missing API permissions: Verify that both User.Read and Files.ReadWrite permissions are added in Microsoft Entra ID.
  • User lacks access: Confirm the signed-in user has access to the SharePoint drives and folders they're trying to ingest.
  • Group permission not enabled: Ensure you belong to a group with the integration app permission enabled in VIDIZMO.

Synchronization issues

Symptom: Content is not appearing in VIDIZMO after enabling the integration.

Possible causes and solutions:

Symptom
Solution
Sync status shows "Running" for extended time
Large content libraries may take longer to sync. Check the Last Synced Attempt timestamp to monitor progress.
Sync status shows "Failed"
Review the error message displayed. Common causes include expired credentials or network connectivity issues.
Folders not appearing
Verify the correct Drive Type is selected. Confirm the folders contain supported file types.
Content missing after sync
Ensure the correct folders are selected under Import Settings. Only content in selected paths is ingested.

Redirect URI errors

Symptom: Error during Azure authentication mentioning redirect URI mismatch.

Solution: Verify the Redirect URI in Microsoft Entra ID matches your portal domain exactly:

https://your-portal-domain/api/v1/apps/TeamsDriveSystem/authorize

Ensure there are no trailing slashes or typos in the URL.

Best practices

Follow these recommendations for a smooth integration experience:

  • Monitor sync status regularly: Check the Sync Process and Last Synced Attempt fields to ensure content is being ingested successfully.
  • Plan for client secret expiration: Note the expiration date of your client secret and create a new one before it expires to avoid service interruption.
  • Start with a test folder: Select a small folder initially to verify the integration works before ingesting larger content libraries.
  • Document your configuration: Save the Client ID, Tenant ID, and app registration details in a secure location for future reference.